Welcome!

Thanks for stopping by. This site will give you a quick overview of a few of the things keeping me busy these days. Feel free to reach out any time: mark@markszabo.com

VP, Research at the mighty Critical Mass, a global digital agency that serves some of the biggest brands in the world. My role is to make sure our uncompromising design is rooted in a deep understanding of what matters to the customer. Want to nerd out about consumer research? Talk to me: marks@criticalmass.com.

Founder, Center for Complex Conflict, an educational resource for leaders, professional advisors, and conflict participants facing large, complex public conflicts. The courses, books, and resources all align with my research on big, messy conflicts like pipelines, land use, etc.

Author of Fight Different, the book that combines my research on complex conflicts like pipelines, with practical recommendations on how to survive and thrive in those kinds of challenging situations, and get the folks back at head office on board with your strategies.

Instructor of two online courses that put Fight Different to practical use. One is on the Udemy platform, called Managing Public Conflict. The other is on the Saga Wisdom platform (available only to existing subscribers), called Megaproject Conflict.

Enjoy these links, check out my blog, and feel free to get in touch any time:

mark@complexconflict.com